The Winter 2025 release brings exciting enhancements to Resco products, including AI Assistant in Woodford and improvements for mobile workflows. Rolling out over February, these updates expand your development capabilities, refine user experiences, and empower frontline workers with better tools for mobile tasks.

Here’s a detailed look at the key updates. We’ve organized them into three categories to highlight how each feature benefits your mobile app development, user interface, and mobile workflows:

• Mobile app development capabilities: Innovations to simplify app customization and streamline workflows, including AI in Woodford or Data Model Explorer enhancements.

• UX/UI enhancements: Improvements to make applications more intuitive and visually polished, including redesigned setup in mobile app and ability to set a single card expansion in the mobile app.

• Improvements for mobile tasks: Updates that optimize task execution for frontline workers with newly supported RFID scanning on Zebra devices and multiselecting of map records.

Let’s dive into the details.

Mobile app development capabilities

AI Assistant in Woodford: Step-by-step guidance at your fingertips

Setting up apps or troubleshooting can sometimes be a tedious task, especially for more complex customizations. That’s why the AI Assistant in Woodford is now available for you to help with tasks like app configuration, troubleshooting, and optimization.

With the new update, you will be able to interact with the AI Assistant within a dedicated chat in Woodford.

It leverages Resco resources, including documentation and best practices for assisting your workflows. For instance, if you’re setting up synchronization filters or managing security roles, you can ask the AI Assistant to provide step-by-step guidance to speed up the set up and eliminate errors.

Data Model Explorer: See relationships clearly

A clear understanding of relationships between entities can significantly speed up troubleshooting or set up of complex data models. That’s why the updated Data Model Explorer now includes interactive relationship mapping, giving you a clear, actionable view of your data structure.

This enhancement simplifies optimization of your data models. For instance, if you’re investigating why a workflow isn’t triggering, you can easily see how entities are connected.

Background sync: Prevent conflicts and ensure data integrity

The synchronization engine in Resco empowers you with advanced control over how data syncs between the server and mobile devices. With the Winter 2025 release, we’ve further enhanced this capability by introducing new settings for the background synchronization.

This sync allows users to continue using the app while synchronization occurs in the background. However, in situations where users and the sync process attempt to write to the database simultaneously, there’s a small risk of inconsistencies – especially when fast user actions meet slower server processes. The new settings in Woodford provide administrators with additional options to better control these conflicts.

The new setup options include:

• Block save during sync: This allows you to prevent users from saving a form while background sync is running. This keeps synchronization on schedule but may momentarily delay data entry.
• Block save during sync, don’t start sync while form is open: With this option you can disable background sync when a form is open. If sync is already running, the user won’t be able to save the form until the sync process is complete. This prioritizes smooth data entry at the expense of sync frequency.
• No action (default): Maintains the existing behavior, where simultaneous changes from users and the sync process could lead to rare data conflicts.

These updates offer administrators the flexibility to tailor synchronization settings to their workflows, ensuring both reliable data integrity and a seamless user experience.

JavaScript support: Add dynamic logic to questionnaires on Power Platform

Questionnaires are now even more powerful with JavaScript support in model-driven apps and Power Pages. You can add custom logic to make your forms dynamic and responsive.

It’s especially helpful for complex scenarios like validating numeric inputs, calculating live metrics, or guiding users through step-by-step processes.

For instance, imagine a maintenance questionnaire requiring serial numbers. JavaScript can validate the input format (e.g., ABC-12345) in real time and alert the user if it doesn’t match, reducing the need for manual corrections later.

Advanced sync filtering: Better control over mobile data

Managing complex synchronization scenarios is easier with the new link-type=’in’ and link-type=’exists’ operators. These additions allow you to define advanced sync rules, ensuring mobile users have only the most relevant data while improving app performance, especially when working with large datasets.

For example, these operators are helpful when filtering specific records based on multiple conditions, such as syncing all user’s jobs with their related records (work orders, accounts, etc.). You can learn more about the “in” and “exist” links in this comprehensive guide.

Salesforce Chatter sync filter: Keep only relevant updates

Admins can now define Salesforce Chatter sync filters for each parent entity. This feature reduces unnecessary data synchronization, improving efficiency and ensuring your mobile users see only relevant updates.

For example, you can synchronize feeds for high-priority projects while excluding less critical ones, reducing data clutter.

Enhanced demo experience in the mobile app

The demo project in the mobile app has been modernized and improved. Users now have more options to explore, with updated demo data showcasing the latest features released over several updates.

UX/UI enhancements

Redesigned setup/settings: A more intuitive and modern experience

The mobile app setup and settings have been redesigned for a cleaner, more user-friendly experience. The new design simplifies navigation, making it easier to configure app preferences, adjust sync settings, and manage device-specific options.

• Streamlined navigation: Key settings are now grouped logically, reducing the time needed to find and adjust configurations.
• Improved readability: A modernized UI with better spacing and contrast enhances usability, even in low-light conditions.
• Faster access to critical options: Frequently used settings are now more accessible, reducing the number of taps needed to make changes.

This update ensures that both new and experienced users can efficiently manage their app settings with minimal effort.

Single card forms

Simplify your forms with the new single card design. Users can expand one card at a time, keeping the focus on relevant information while avoiding clutter.

This is especially useful for sales teams reviewing customer profiles, as they can focus on specific sections like recent interactions or purchase history without distraction.

Custom home theming: Align apps with your brand

Custom homes now seamlessly integrate with modern theming, using color tokens to align with your branding. The updated documentation provides step-by-step guidance for designing visually appealing apps with custom home screen colors and row designs.

Improvements for mobile tasks

Lasso select for maps: Pick records faster

Managing multiple records during field operations just got simpler. The new lasso tool lets you select several records directly on the map, enabling bulk actions with just a few taps.

For example, mobile workers can select all service locations in a specific area and update their status at once, saving significant time.

RFID scanning for iOS: Faster and more accurate data capture

Frontline workers using iOS devices can now benefit from RFID scanning thanks to newly supported integration with Zebra RFD4031 scanner. When the user scans RFIDs, the app can handle this event using JSBridge. This feature reduces manual data entry and speeds up workflows, ensuring accurate and efficient data capture.

For example, warehouse staff can scan inventory items in seconds, significantly improving productivity during stocktaking.

Developers can use two new JSBridge functions to connect to the scanner and process scanned RFID tags:

• MobileCRM.Services.ZebraScanner.connect – Establishes a connection with the scanner.
• MobileCRM.Services.ZebraScanner.onScan – Handles RFID scan events.

See the new features in action

Join our Winter update 2025 webinar to explore these updates in detail. Our team will guide you through live demos and answer your questions.

Register now

For a full list of updates, visit the Resco Wiki. Dive in and see how these features can help your mobile solutions.

Príspevok Winter 2025 update: AI in Woodford, Data Model Explorer, multiple UI/UX enhancements, and more zobrazený najskôr Resco.

How Wristask optimizes sensory properties control in dairy production:

1. Real-time task assignment & monitoring
   • Managers assign sensory checks to employees’ smartwatches at various production stages (e.g., pasteurization, fermentation, and packaging), updating tasks in real time.
   • Supervisors can monitor task progress and make adjustments as needed, ensuring evaluations are completed on time and consistently.
2. Customized checklists for accurate sensory evaluation:
   • Tailored checklists are created for each sensory property evaluated (consistency, flavor, color, taste). Employees use their smartwatches to complete these checklists during each batch inspection.
   • For each sensory property, checklist confirms whether a product meets standards.
3. Accountability & transparency:
   • Each completed sensory check is automatically logged, generating a timestamped record for compliance, traceability, and quality assurance.
   • Stakeholders receive detailed reports, enhancing transparency and accountability across shifts and supporting quality tracking.
4. Resource optimization & bottleneck avoidance:
   • Wristask identifies any delays in the sensory evaluation process by monitoring task completion in real time. Resources can be reallocated if needed to ensure timely quality checks, preventing production slowdowns.

System functionality and workflow:

The core of the Wristask system lies in its task management capabilities, designed specifically for employees’ smartwatches. Using a centralized tool, the shift manager oversees production processes, including sensory property checks, assigning tasks with real-time control and tracking. Each employee receives a task list on their smartwatch, and when it’s time for a sensory property check, the device vibrates to prompt action.

The employee acknowledges the task with a quick tap on the watch, launching a checklist that allows them to log critical sensory evaluations—such as color, odor, taste, and consistency—of the dairy product at each production stage. This data is then seamlessly uploaded to Microsoft Dataverse, where the shift manager can access it through Power Apps for inspection and verification. Furthermore, the data is available for analysis at any time, revealing potential production deficiencies or serving as the foundation for initiatives to boost productivity.

Experience Wristask

Experience firsthand how Wristask can streamline task management and sensory evaluations in dairy production and other industries.

Príspevok Use case: Sensory properties control in dairy production with Wristask zobrazený najskôr Resco.

Construction workers are engaged in various tasks such as operating machinery, handling tools, and performing manual labor that requires the use of both hands.

Problem:

These workers need to receive notifications, track time, and access project details without interrupting their work or using handheld devices, which can be impractical and disruptive.

Solution:

Implementing Wristask on smartwatches offers a hands-free solution that enhances productivity and safety, and is easy to adopt without needing extensive training.

Steps:

1. Receiving notifications and alerts:

• Before: Workers had to interrupt their tasks to check their phones or radios for updates, which could be time-consuming and disruptive.
• With Wristask: Notifications and alerts are delivered directly to their smartwatches, keeping them informed without interrupting their work. The wrist vibrations help capture their attention even in noisy environments.

2. Time tracking and attendance:

• Before: Time tracking was often done manually or required the use of a separate device, which could be cumbersome.
• With Wristask: Workers can easily log their hours and breaks using their smartwatches, ensuring accurate and efficient time tracking.

3. Accessing project details:

• Before: Accessing project plans or instructions required workers to refer to paper documents or handheld devices, which could be impractical on site.
• With Wristask: Workers can easily access project details as interactive checklists on their smartwatches’ touch screens. This allows them to view and complete tasks efficiently while keeping their hands free for their work.

4. Safety and emergency alerts:

• Before: Safety alerts and emergency notifications were communicated via loudspeakers or handheld devices, which were not always effective.
• With Wristask: Immediate safety alerts and emergency notifications can be sent directly to workers’ smartwatches, ensuring they receive important information promptly.

Benefits:

• Increased productivity: Hands-free access to notifications, time tracking, and project details reduces downtime and keeps the workflow smooth.
• Enhanced safety: Quick access to safety alerts and emergency notifications helps prevent accidents and ensures a safer working environment.
• Improved communication: Real-time updates and alerts keep workers informed and connected, enabling better coordination on site.
• Ease of adoption: Wristask is user-friendly and easy to adopt, requiring no extensive training for workers.
• Attention in noisy environments: Wrist vibrations help to capture the attention of workers even in loud, busy construction sites.

Conclusion

By integrating Wristask into their daily operations, construction workers in a typical construction company can work more efficiently and safely, contributing to the overall success of their projects.

Curious about how Wristask can work for you? Send us a message and let’s talk!

Príspevok Transforming construction workflows with smartwatch technology zobrazený najskôr Resco.

Here’s a detailed look at the key updates. We’ve organized them into three categories to highlight how each feature benefits your mobile app development, user interface, and mobile workflows.

1. New mobile app development capabilities
   
   This release introduces several features designed to expand your development toolkit, making it easier to build custom mobile solutions and ensure consistency across your projects.
2. UX/UI enhancements
   
   We’ve introduced several improvements to streamline the user experience both for app makers and end users, ensuring that your apps look and perform better.
3. Improvements for mobile tasks
   
   We’ve added new features to make mobile tasks easier for frontline workers. These updates streamline processes, improve efficiency, and ensure a smoother experience when completing tasks in the field.

New mobile app development capabilities

Delete signatures after report generation

You can now automatically delete signatures from the database after generating a report. This is especially helpful if you’re using the enhanced signature flow to sign reports at runtime.

Once the report is saved, the signature is removed from the database but stays in the generated report. When you create a new version of the report, a new signature will be required.

This feature helps you meet legal and security requirements and saves storage space. For a step-by-step guide on how to enable this, check out the Resco Wiki tutorial.

Global constants for Woodford projects

As a Woodford admin, you can now define project-specific global constants that can be used across business logic in the app. This makes managing values within your app simpler, and ensures you have a single source of truth, reducing potential errors. You can define constants in Boolean, Date Time, Decimal, Integer, and String formats, streamlining complex project configurations.

Field usage whitelist

The field usage feature, introduced in the previous release, helps you identify actively used fields in your app, allowing you to disable unused ones to speed up synchronization.

In this release, we’ve enhanced this feature by adding the ability to create a whitelist of fields that you don’t want to disable, even if they’re not currently in use. This ensures that important fields remain active, improving synchronization efficiency without compromising access to critical data.

Bulk update behavior change

The bulk update feature has been improved to ensure modifications to child entities are now accurately propagated across all views, and any associated handlers receive notifications.

This update changes how child entities are handled—previously, changes made outside the child list (e.g., via custom JavaScript or business rules) were ignored, but now they’re automatically refreshed, even if modified externally.

MSAL authentication control

You now have greater control over MSAL (Microsoft Authentication Library) authentication settings. Whether you’re an MDM admin, Woodford admin, or end user, you can customize these settings to fit your organization’s security needs, ensuring a secure and compliant authentication process. See MSAL authentication for details.

Simplified Resco Forms+ setup

New users of Forms+ can now take advantage of a default fallback Woodford project, simplifying the setup process. This means you no longer need to manually create a new project to get started, reducing friction during onboarding.

UI enhancements

Enhanced dropdown lists

Improved dropdown lists, initially available only for iOS, are now extended to Android and Windows UWP. This enhancement offers a smoother, more consistent experience across platforms, making navigation easier and more standardized for frontline workers.

Improved Theme editor

The preview in the theme editor now reflects all color properties displayed in the right panel. Tooltips with the names of the color properties appear when hovering over elements, ensuring changes are applied exactly where you intended. This enhancement provides more precise control over the colors used in your application, making it easier to create user-friendly, polished interfaces.

New home page of Resco Suite app

We’ve created the home page for the Resco Suite to provide better navigation and more intuitive access to key tools. The new design allows you to quickly navigate between designer tools, manager tools, and learning materials, helping you get the most out of Resco.

Collapsible side panes in Questionnaire Designer

The Questionnaire Designer now features collapsible side panes, giving you more screen space to focus on building your questionnaires. This makes it easier to design complex forms without unnecessary distractions, speeding up the design process.

Improvements for mobile tasks

Read Aztec codes with mobile app

The frontline workers can now scan and process Aztec barcodes with Resco’s mobile app. This is particularly useful for industries requiring fast and reliable barcode scanning, such as transportation, logistics, and inventory management. On iOS, the native iOS API is used, while Android and Windows platforms utilize the ZXing.Net library.

Firebase Cloud Messaging for Android

With the discontinuation of Google Cloud Messaging, Resco solutions now supports Firebase Cloud Messaging for push notifications on Android devices. This transition ensures uninterrupted communication and timely updates for your field teams, keeping workflows smooth and efficient.

For a comprehensive overview of all the new features, head to Resco’s Fall Update 2024 on the wiki. Dive in and explore the full spectrum of new possibilities.

Príspevok Fall 2024 update: New features to enhance mobile app development, user experience, and workflows zobrazený najskôr Resco.

At Resco, we understand the power of partnership. That is why we have created a wide range of co-marketing opportunities for our valued partners. This article will introduce you to the growth opportunities you will have access to as a Resco partner.  

Here’s what some of our partners have experienced through our co-marketing efforts: 

“The lead-generation campaign allowed us to reach out to a wide range of companies and individuals that we wouldn’t have the time to reach out to otherwise. It has allowed us to build a pipeline of potential business that can be followed up in line with potential new customers’ timeline requirements, often many months from initial inquiry.”

said Millie Beere, Product Manager at HG Technology

Look out for more partners’ testimonials further in the article. Let us give you a short overview of the benefits of co-marketing.  

What is co-marketing? 

Co-marketing is a strategic alliance between Resco and our partners, where we work together to achieve common marketing goals, such as elevating your brand, reaching new audiences, and boosting your bottom line. 

What are the benefits of co-marketing? 

• Generating new leads: Co-marketing with Resco gives you access to new leads and potential customers. Our tailored campaigns are designed to connect you with high-quality prospects. 
• Saving marketing costs: With co-marketing, you share the costs with us. This means you can achieve more with your marketing budget while accessing Resco’s industry knowledge. 
• Leveraging our marketing know-how: Leverage Resco’s years of experience and benefit from our insights and proven tactics. 
• Reaching a wider audience & having more visibility: Co-marketing activities give you exposure beyond your current reach and expand your market presence. 
• Customized marketing collateral: Receive marketing collateral customized to your needs, including translation services. We tailor our support to align with your specific goals and target markets. 

Every co-marketing activity we offer is customizable to your unique requirements, ensuring that it aligns perfectly with your objectives. It is open to all partners who meet Resco’s internal eligibility criteria. 

Your role in co-marketing 

To make the most of co-marketing opportunities, we invite our partners to take a pro-active approach and commit to the following: 

• Share marketing costs 
• Nurture leads generated from co-marketing activities 
• Provide progress reports to Resco

By doing so, you not only maximize the benefits but also contribute to the success of our joint endeavours. 

Detailed list of co-marketing opportunities we offer

Digital marketing: LinkedIn leads generation 

• Benefit: Get high-quality LinkedIn leads by running a three-month long campaign 
• Expected Outcomes: Approximately 600 new connections, 50 high-quality leads, and two business opportunities 
• Campaign Value: €5,500 (campaign costs are split between a partner and Resco)  

Customer success story video 

• Benefit: Resco handles the project management duties of video production and promotion  
• Expectations: Partners arrange on-site customer interviews and participate in the video 
• Example: Watch the video about Stony Valley

Partner spotlight 

• Benefit: Provides visibility through Resco’s own media channels, improves off-page SEO, validates brand positioning as knowledgeable experts.
• Opportunities: Case studies, interviews, in-depth technical blog articles, promotion videos, press releases, white papers, and accompanying social media posts. Creative ideas for more types of content are always welcome.  

Event marketing: external conferences and trade shows 

• Benefit: Resco co-finances and promotes third party events for new customers 
• Expectations: Partners find suitable events, prepare materials, and nurture leads 

Resco Engage: local event collaboration 

• Benefit: Partner-hosted events for potential new customers, with Resco’s support 
• Expectations: Partners suggest venues, define target groups, and invite contacts 

Marketing development funds (MDF) 

• Benefit: Budget for partner-led marketing activities 
• Expectations: Partners create marketing plans, promote Resco, and share results 

Other Opportunities 

• These may vary based on partner needs and can be discussed individually

Reach out to us

These are the co-marketing activities that have proven effective for our partners. We are more than happy to discuss new ideas.

Our team consists of graphic designers, copywriters, videographers, social media specialists, campaign specialists, and events specialists. We often collaborate with dedicated agencies for SEO, content, and auditing to strengthen our impact.  

Jonathan Taub, President of Rimrock Corporation, attests to our commitment:

“The Resco team dedicates significant time and effort to activities such as collaborative webinars and targeted marketing campaigns. They’re also incredibly helpful in tackling challenging sales scenarios.” 

To get information on how we can work together reach out to your Resco Businness Development Manager or partners@resco.net.

Príspevok Unlocking growth through co-marketing: your gateway to new business  zobrazený najskôr Resco.

Workflow automation in field service

It’s the unfortunate truth that many present-day companies still refuse to let go of the old-world work processes, pen-and-paper being at the forefront of the biggest offenders. And that’s in the face of better, more efficient digital solutions being widely available! 

For argument’s sake, let’s consider the pitfalls of old, traditional workflow processes. The detriments of pen-and-paper include:  

• Inefficient Medium: Paper is an inherently fragile medium, prone to getting lost or damaged – especially in field service use. Paper costs are also far from inconspicuous.  
• Time Requirements: Regardless of individual writing proficiency, the pen-and-paper approach requires a considerable overall time investment. 
• Organizational Inadequacy: A secondary medium needs to facilitate communication between on-site inspectors and off-site handlers, wasting even more time.  

On the other hand, digital field service software offers: 

• Easy Accessibility: Easily downloadable on any smartphone or tablet, mobile field service apps can be used anywhere, anytime, with little worry for damage or loss. 
• Streamlined Workflow: The checklists are organized into clear steps to guide new and old employees through their field workday safely and efficiently.  
• Assessment-friendly: Inspection software can be effortlessly incorporated into most CMS’, allowing for simple on-and-off-site communication, and report archiving.  

But these are just the overall benefits digital can offer your organization. Let’s have a look at a few specific tools you may want to incorporate into your workflow. 

1) Permit-to-work 

Clients typically want to know who’s running around on their premises and whether they’re qualified to do so. And that goes double for potentially dangerous workplaces. Hence a permit-to-work is necessary. But lanyards are far from a good solution nowadays.  

Download a free Permit-to-work checklist

Download a free Work Permit Checklist template to document the process of planned maintenance

Download template

Equipping your inspectors and maintenance workers with a digital permit-to-work makes them easily verifiable, and allows them to go about their business with no hassle. They can be customized to your individual company’s or client’s needs. And on the organizational side of things, you’ll be able to keep a comprehensive list of your employees within your CRM to prevent any possible mishaps.  

Upgrade your current permit-to-work solution with Resco’s permit-to-work checklist for absolutely free here.  

2) Health and Safety assessment 

With an estimated 2.3 million work-related deaths occurring every year, it suffices to say H&S is no joke. But getting employees to remember and comply with all the requirements can be a difficult task. Thankfully, we have field service software for that too. 

Download a free Health and Safety assessment checklist

Download a free Health & Safety Assessment Checklist template to identify hazards and safety risks occurring on work premises

Download template

Our checklist for health & safety compliance saves you a ton of time, is fully customizable and digital. You can make it your own based on your industry’s regulations and standards. Add photos, videos, or audio for your workers to help them understand the equipment better. Track employee training. Keep PPE in check. Report on work environment hazards.  

Ease the managers‘ workload with our interactive checklist. Tracking and reporting are faster, it’s completely digital and can be saved to the cloud or your company’s server for future reference. Do whatever you need to make sure everybody is safe – and do it paperless. 

Ensure your employees’ H&S compliance with our Health and Safety Assessment checklist for free here.  

3) Risk assessment 

Has your workplace been the scene of an unfortunate accident? While definitely undesirable, it does happen. However, it’s in your best interest to ensure that no such thing happens again. And if you’ve been lucky to see no injuries so far, you’ll want to guarantee it stays that way.  

Download a free Risk assessment checklist

Download a free Risk Assessment Form to manage and break down details of the risks occurring in workplace

Download template

That’s where a risk assessment checklist comes in handy. As all our tools, it can be tailor-suited to your workplace and used to assess any possible hazards present. Thus you can avoid the threat of something being overlooked and possibly resulting in a tragic outcome.  

Save yourself the trouble, and your employees the pain with our risk assessment checklist for free here. 

About our digital solutions 

Resco takes pride in providing you with the digital, paper-free solutions you need and want to improve your administrative processes. We believe the three tools described in this article should meet all your manufacturing needs. But, should you be in the market for more apps, checklists, and other helpful digital tools, visit Resco’s Digital Template Library! 

Príspevok Automate your workflow and save time with these digital checklists zobrazený najskôr Resco.

Príspevok NIVY Watch is also a COVID-19 protection zobrazený najskôr Resco.

One template, several languages

Is your company operating across different countries? Or even across different continents? Are you managing a multilingual workforce? If that’s the case, perhaps you’ve been already pondering how to overcome the language barrier that arises in an international environment. What if your employees could easily switch to their native language, or to a language they are fully proficient in when working with questionnaires? With Resco Inspections’ upcoming Localization feature, they can.
Starting with the Autumn Update, each questionnaire template can be translated into various languages in the Designer. This information will be saved in the Localization table. System admins can then select the preferred language or let the workers choose themselves in their app’s settings.

New configuration options to fit the needs of managers

We’ve been also working tirelessly on making sure that managers get the best possible experience when using Inspections on Resco Cloud – offering detailed and consistent overview of tasks, progress, and results of their field teams.
However, every manager has different needs and priorities. That’s why the new Manager Experience will offer the freedom to fully customize menus and views to fit individual needs. Maybe you don’t require the Calendar in the Overview section. Or your managers don’t access the Questionnaire Designer. The Manager Experience is based on the Resco web app, you can easily configure it in Woodford, just like any other Resco app.

Resco Houston even more accessible

Have you tried the Houston AR video calls for seamless information sharing between team members, unveiled this summer? With the Autumn release, connecting with a colleague or back-office expert becomes easier yet again.
Most of the time, these experts providing guidance are sitting behind their desktops. And now, they will be able to connect to Houston AR video calls not just from an iPad or iPhone, but also from PCs and laptops. This will further simplify the instruction delivery to field workers and make AR guidance even more accessible.

Additionally, each call will create a record in the call log history, including a Notes section. Experts can then add detailed notes on what the issue was about, explaining the problem – which will ultimately enable managers to see what the most problematic tasks are and focus on them during trainings.

Legally-binding signature available offline with DocuSign

Get remote work completed faster. From sales invoices and quotes to service reports and work orders, the integration of DocuSign’s eSignature will enable you to add legally-binding signatures to any of your Resco forms. Accelerate agreements, eliminate manual data input, and save an average of $36 per agreement by reducing hard costs and improving employee productivity.* Coming first to Android versions of all Resco apps, fully functional even offline.

Redesigned Home screen editor

Furthermore, we’re also preparing a new editor for even more streamlined visual customization of every app’s starting point – your Home screen.

Want to experience the Resco Autumn Update early?

We’re developing these and many other great upgrades for our Autumn Update 2020 – and we’d like you to see them first.
Join our exclusive beta-testing community and you’ll always get the first look at each new Resco release before it’s offered to the general public. You’ll be able to try out new features, tell us what works the best for you, and suggest where we can improve.
The first beta of the Autumn Update will arrive in early September. If you sign up for beta testing (or already have signed up in the past) you will receive an email notification immediately after it becomes available.
Please note that the features and images above are development previews and can be subject to change in the final product release.
*www.docusign.com/products/electronic-signature

Príspevok Preview: Questionnaire localization, redesigned Manager Experience & legally-binding offline e-signatures coming to Resco Autumn Update zobrazený najskôr Resco.

Resco Inspections: User experience reimagined with new-look Questionnaire Designer

In the upcoming Spring Update of Resco Inspections we set out to simplify the questionnaire setup process from top to bottom.
Noticeable at first sight, the Questionnaire designer will receive a fresh new look, enabling smoother and faster navigation.

Part of the overhaul also includes the possibility to set up Smart questions – conditions like question visibility, requirement, and several others, will be directly available on all questions, without having to open the rule editor. So even managers with no technical background can effortlessly set up common business logic.

Innovations: Speed up operations with devices in perfect sync

Field staff will be able to not only complete entire questionnaires on a smartwatch. Now, if they fill out the form on a phone or tablet, the information is also immediately visible in the Inspections app on the synced smartwatch.
Thanks to that, users can always verify the entered data from any device. If unsure about an answer they entered a few questions back on the phone, they can effortlessly check it on another device and make any adjustments if needed – which further improves the collected data’s accuracy & reliability.

Furthermore, in the Spring Update will also introduce the possibility to go back a step when filling out questionnaires on smartwatches. After all, we’re still only human and mistakes can happen regardless the device you’re working on.

Resco Mobile Platform: Reinforce customer confidence with e-signatures on completed reports

From a young age we’re all taught not to sign anything until we’ve properly read the entire document. Whether signing an insurance claim assessment or a simple invoice – people like to see what they sign before they put pen to paper.
Up until now, when mobile reports  required a digital signature, it needed to be captured before the final PDF has been created. With the Spring Update, in any Resco app, digital signatures can be added after the report has been finalized- a signature pad and (an optional) comment section will be displayed underneath the document.

Want to experience the Resco Spring Update early?

We’re working hard on these and many other great upgrades for the Spring Update 2020 – and we’d like you to see them first.
Join our exclusive beta-testing community and you’ll always get a first look at each new Resco release before it’s offered to the general public. You’ll be able to try new features, tell us what works the best for you, and where we can improve. Help us create solutions that ultimately serve you even better.
The first beta of the Spring Update will arrive in just a few short days.
* Please note that the images above are development previews and can be subject to change in the final product release.

Príspevok Preview: Revamped Resco Inspections setup, enhanced wearables sync, and new way of signing reports coming in Resco Spring Update 2020 zobrazený najskôr Resco.

In 2019, over 2800+ emails were processed per month, which means a 1000+ monthly increase from last year. This is due to the rapid growth of our customer base and the launch of two brand-new Resco products in the previous year: Resco Inspections and Resco Routes.  

Resco has provided comprehensive support to customers all around the world, mostly in Europe (51 %), Americas (30 %), Australia and Oceania (19 %). Since Europe, Australia, and Oceania were our most prominently growing markets in 2019, there was a significant increase in the support provided in these territories.

Reaction time based on continents:   

• Americas: 7h 
• Europe: 2h  
• Australia and Oceania: 9h

Solving issues based on the magnitude of the problem:

• Small: 3h  
• Medium:  3h – 3 days  
• Large: 1-5 days

Much to our delight, the support team has expanded by 50% since last year. Now that we are bigger, we genuinely hope we can provide even better and quicker support for our customers and partners.

 If you have any questions regarding Resco products, don’t hesitate to reach out to us at mobilecrm@resco.net. Our support manager, Lukáš Leško, and his team are always ready to help you the best they can. 

Príspevok 2019: Customer and partner support in numbers zobrazený najskôr Resco.

Avento

This year’s Innovation winner was also a finalist in the Partner of the Year category. Avento deserved its spot in this list as well, because apart from being innovative, they also have implemented many successful Resco projects, and we really appreciate their proactive and professional approach.

To guide businesses through digital transformation, Avento’s staff are not only pure-blooded IT specialists but skilled change managers too. They enable effective collaboration between a client’s back office and field teams, so the latter can always fully concentrate on the customer.

On top of state-of-the-art technology, Avento also provides coaching, training and specialized communication to ensure successful digital transformation. Its FMCG365 solution helps companies such as Henkel, Brewery Boon, Duvel Moortgat, Detry, Field Resource, Het Anker, Limarc, The Java Coffee Company to claim and maintain leading positions in the FMCG sector.

Resco Partner Marketplace listing:
FMCG365

COSMO CONSULT

For more than 20 years COSMO CONSULT has been updating business processes and IT structures by implementing and supporting various business solutions. We have been working closely with their Austrian and German offices. They are a finalist in the Partner of the Year award because of their professional approach and business success. Check out a recent customer success story they did with a Resco customer – Containex.
Apart from implementation, COSMO CONSULT provides workshops, training, webinars and to ensure that our customers can benefit from rapid knowledge transfer.
Resco Partner Marketplace listing:
Fair-Contact Manager

Cloud Innovation

Belgium partner Cloud Innovation is this year’s finalists in the Innovation category with its Salesforce-based Retail Execution app, incorporating Resco Inspections technology – CPG 360.
It is used by sales teams working on product introductions, placing orders, timely discussing promotions and checking contractual agreements related to product availability, pricing & usage of promotional materials.
We were impressed by how can Resco technology be creatively combined with two more 3rd party solutions, like a live route planner with real-time traffic information.
Resco Partner Marketplace listing:
CPG 360

GFI

Gfi Informatique is a key player in value-added IT services and software in Europe, that through its differentiated approaches occupies a strategic position between global firms and niche markets.
They were a finalist in the Innovation category, with their custom solution Eficienza Health for the healthcare industry, which facilitates collaboration between Sales teams, Marketing and Medical departments.
We really liked how the solution handles complex price calculations, creatively uses switch form triggers and successfully integrates data with specialized 3rd party healthcare solutions.
Resco Partner Marketplace listing:
Eficienza Health

Key2Act (formerly known as WennSoft)

The only American partner on this list is also one of the most experienced ones.
Key2Act has used Resco technology and enhanced it with their industry and technical know-how to create MobileTech – a mobile solution which connects to Microsoft Dynamics GP. It enables technicians to track their appointments, quickly view data on customers and equipment, and efficiently complete the appointment and then process the invoice/payment in the field. It also enables field workers to manage service calls and job appointments, access full customer and equipment history, and capture opportunities for additional work. It is used for construction, equipment management, service management, fixed assets management and mobile dispatch of field technicians.
Key2Act made to it to the list of finalists in this year’s Partner of the Year award because of the number of successfully implemented MobileTech projects, which could be counted in hundreds.
Last year, we had the pleasure to attend their Synergy conference.

Metadata Technologies

Our only Asian partner in this list is based in Dubai, UAE. The company participated as a finalist in the Innovation category, with their custom solution Property-xRM.
This custom Resco solution is used for property development companies to manage their end-to-end sales process right from lead generation to selling of property. It covers the business’s critical sales, leasing and facilities management functionalities for the Commercial and Residential real estate sector. It also leverages the technological advancements from Microsoft, including Outlook email integration, customizable workflows, mobility features, social media integration, along with a complete stack of Microsoft products like Office 365.
We were especially impressed by its 2D & 3D floor plan visualization and the ability to identify property invitees using QR Codes.
Resco Partner Marketplace listing:
Property-xRM

Navicon

Our most experienced and successful partner from Russia was a finalist in the Partner of the Year award. Navicon has successfully implemented over 500 various IT projects for both Russian and international companies. Some of their clients include Sberbank CIB, Heineken Russia, R-Pharm, Sanofi, Bayer, Russian Television and Radio Broadcasting, and many others.
Established in 2002, the company has currently over 250 employees on staff and focuses primarily on the pharmaceutical, FMCG and retail, manufacturing, distribution, and professional services industries.
Among all companies headquartered in Russia, Navicon is the only one listed by Gartner as a CRM vendor for pharma and biotech companies.
Resco Partner Marketplace listing:
Navicon Pharma CRM

NORRIQ

NORRIQ offers consultancy and technology that streamlines and supports all processes of companies throughout the entire value chain. They are specialists in ERP, CRM, BI and e-commerce.
The company was founded in Denmark in 2007 and today has grown into an international company with 11 offices in 7 countries and implementations in 46 different countries, but we’ve been working mainly with the Belgium branch. NORRIQ is a finalist in the Partner of the Year award because of the number and scope of projects implemented. In total, they have over 5,000 customers internationally. They are a regular guest at our resco.next conference.
Resco Partner Marketplace listing:
Pharma 365 Sales
Drink IT 365

ORBIS

This year’s Partner of the Year winner was also a finalist in the Innovation category, with their custom solution Mobile Offline Visit Planning. This solution helps sales reps across a wide range of industries to plan their appointments as efficiently as possible. It allows searching for data, both graphically via a map-supported radius search and according to flexible criteria, such as customer potential, customers with open activities, customers near site, and more.
Resco Partner Marketplace listing:
ORBIS ConsumerOne

Rimrock Corporation (FIELDBOSS)

Rimrock Corporation was a finalist in both Partner of the Year and Innovation categories.
Established in 1989, Rimrock Corporation is a boutique consulting firm specializing in Microsoft Dynamics GP, Microsoft Dynamics Business Central and FIELDBOSS contractor management business applications. They also specialize in hosting GP within Microsoft Azure. They have gold competency in Gold Enterprise Resource Planning, and Silver in Cloud Customer Relationship Management and Small and Mid-market Cloud Solutions.
When it comes to innovation, we were impressed by the capabilities of its end-to-end solution for elevator and HVAC contractors.
Resco Partner Marketplace listings:
FIELDBOSS Elevator Contractor Management
FIELDBOSS HVAC Contractor Management

Sycor

It would be hard to find a Resco partner with more Microsoft competencies than Sycor – 12 Gold and 3 silver. It’s no wonder they are a finalist in the Innovation award with their custom Resco solution e.Folder.
This solution takes digital sales presentations to a new level. It allows sales representatives to access their latest marketing materials centrally and offline. The presentations are launched directly from Microsoft CRM: With full integration with Microsoft Dynamics 365 for Customer Engagement, sales reps automatically know which presentations we’re already shared with CRM contacts. With a handy feedback function, they can quickly see how the product demonstration has arrived to the customer. Also, every single slide in sales presentation will automatically track the duration of your viewing – giving the marketing team vital information to streamline their presentations continually.
Resco Partner Marketplace listing:
Sycor.eFolder
Sycor.LifeSciences
—
We are truly grateful and honored to be working with partners from around the globe that are so innovative, hard-working and customer-centric.
Can’t wait to see who will take the spotlight next year!
Until then – keep on innovating and helping customers transform and grow.
—
If you have any questions about Resco Partner Awards or partner co-marketing, feel free to reach out to me.

Príspevok Partner Awards 2019 – Revealing the finalists zobrazený najskôr Resco.

Most Valuable Professionals (MVP’s)

The winners receiving their award from Resco’s Tomas Gregor, Marketing & Business Development Director and Anna Kontsekova, Partner Channel Lead
The Resco Most Valuable Professional Award went to individuals that have been actively sharing their business and technical expertise with Resco mobility solutions. They stand out from the crowd, go the extra mile, and do things we don’t take for granted. ​

The winners for 2019 are…

Jeremy Higgins, Owner at Higgins One
– for playing an instrumental role in various successful Resco mobility projects in North America, and developing creative custom solutions based on Resco technology.

Andreas Schulz, General Manager at ORBIS
– for being an outstanding ambassador of Resco solutions, and guiding ORBIS in becoming the premier Resco partner in the DACH region.

Sven Peleman, Founder & Managing Partner at Cloud Innovation
– for creating a unique mobile solution powered by Resco technology and valuable feedback that continuously helps improve Resco functionality.

Torsten Harden, Senior Solution Architect at Sycor
– for promoting Resco mobility at various conferences, sharing technical and industry knowledge.
This Resco MVP Award positions the winners as global experts and ambassadors of Resco and gives them access to different types of exclusive content, training, and more.

Innovation Award – AVENTO

Tom Moortgat, Managing Director at AVENTO receiving the award from Resco’s Head of Product, Juraj Mojik
And the award for Innovation went to Avento for developing an advanced vertical solution FMCG365 that is built on Resco and addresses complex business challenges in the FMCG/retail sector.

The solution encompasses sophisticated Resco features, such as push reporting, multimedia management, route planning, and also artificial intelligence for an automatic share of shelf calculation.

Avento has successfully implemented FMCG365 to customers like Charlier Brabo Group, Het Anker and Vache Bleue.
Avento delivers this solution to both; Dynamics and Salesforce backends.

You can find more information about this year’s most innovative solution on Microsoft AppSource and Resco Partner Marketplace and on its very own product page of Avento’s website.

Partner of the Year – ORBIS

Andreas Schulz, Managing Director and Henning Sittel, Senior Manager at ORBIS, receiving the award from Resco CEO, Miro Pomsar

ORBIS has been a top-performing Resco partner for many years now and has constantly been delivering successful enterprise mobility implementations based on Resco in the DACH region.

Their 30-plus years of experience with international projects in various sectors and seven years of Resco experience makes ORBIS one of the most skillful and reliable partners we have.

ORBIS is also a gold Microsoft and SAP partner and a member of the prestigious Inner Circle of Microsoft.
One of the most successful offerings is ConsumerONE, which is a CRM solution for the consumer goods industry and commerce powered by Resco and Microsoft Dynamics. It supports all levels of customer relations between trade, wholesale, and manufacturers in a central information system. The solution integrates business processes across the company.
ORBIS ConsumerONE brings benefits to the areas like:

• the development of markets (shelf availability, product range monitoring, product launches, etc.)
• the support of shop systems (attracting new customers in B2C) and
• complex mapping of upstream and downstream condition management structures.

Throughout the years, ORBIS has delivered Resco to dozens of customers, including DMG Mori, Bystronic Laser, Heidelberger Druckermaschinen, and Ruhle.
—
Stay tuned for the second part of this blog series – next week we will honor the finalists in the Innovation and Partner of the Year award categories.

Príspevok Partner Awards 2019 – Revealing the winners zobrazený najskôr Resco.

Dissecting the Resco DNA

What’s at the heart of Resco? Mobile apps? Enterprise mobility?
With 20 years of experience under our belt, we can honestly say neither of those is the complete answer. In fact, it’s something way more elementary, at least at first sight: Innovation.

Resco started with mobile development because the market at the end of the 20th century offered unexplored opportunities when creating software for Pocket PCs and PDAs. We moved to enterprise mobility after hardware has matured enough to offer intriguing challenges for business use cases. And we’re still helping organizations with our products today, because the relentless tech evolution keeps bringing exciting scenarios that need to be tackled in and out of the office.
This desire to innovate and improve has driven Resco forward for the past two decades. With the uncharted territory that wearables, augmented reality, or artificial intelligence offer to organizations of all shapes and sizes, we don’t see our excitement for innovation waning any time soon.

Innovating through technology

Wearables. Augmented reality. Artificial intelligence. These three innovations are making their way to businesses, and Resco will be expand on them. Why?

Over the last year, smartwatches outsold regular watches. Google has bought Fossil, one of the largest traditional watchmakers. Apple is already working on the sixth generation of its market-leading Apple Watch. And all major manufacturers are starting to incorporate virtual SIMs, cutting the smartwatch’s umbilical cord to the phone.
Resco is ready to answer the challenge – starting by bringing Resco Inspections to smartwatches today, expanding the rest of our portfolio to wearables in the soon, and exploring standalone watch apps over the coming months.

The same goes for augmented reality and artificial intelligence. Zuzana Curajova, Resco Inspections Product Manager, explained that bringing voice-controlled tools to the users’ field of vision and freeing up their hands isn’t stuff from science fiction anymore. It’s a powerful feature you can already utilize with Inspections on HoloLens. On phones and tablets, Tagged image now enables you to snap a picture and add interactive tags with question fields anywhere on the photo, providing more detail and context.
On the other hand, AI image recognition eliminates manual search across all Resco-based apps. More AI-enabled functionality is also on the way, to make business activities even faster, more detailed, and accurate.

Becoming a puzzle master

What can you build using Resco tech and products? Almost anything. However therein lies a challenge best described by Andrew Lorraine, Resco’s Partner Strategy & Field Service Manager, when reminiscing about his younger years.
“The admission test to join the elementary that I went to was really interesting. At 5 years old, we were given a puzzle to put together. The only instructions were that the puzzle should resemble a farm and that we had 5 minutes to do it, “Andrew described.

“However, we could never test our customers by asking them to put together a Resco puzzle. That’s because every single Resco customer would fail. Not because they weren’t creative, or intelligent, or capable. They’d fail because one Resco customer might see a farm, while the next one would see a dinosaur, another would see a pirate ship, the next would see outer space – there simply isn’t only one correct way.”
Indeed, for every customer or partner, Resco represents a puzzle with hundreds or thousands of pieces that, when put together, can resemble nearly anything.
“But all partners & customers – our Resco puzzle builders – do have something in common: like Resco, they are innovators,” Andrew continued. “They want to take their work, their tools, and their mission directly out into the field. To fix things. To deliver better service. To connect with their customers better. To sell better. To help people. And to master technology and harness innovation in a tangible way, customers from all kinds of industries turn to Resco.”

Supporting partner growth

Building their Resco puzzle ultimately helps customers & partners to grow their business. And when talking about partner growth, nothing beats an actual example.

Take Avento, as introduced by Resco’s Partner Channel Manager, Anna Kontsekova. The company specializes in sales processes in FMCG. They implement Microsoft Dynamics & Salesforce, and all their mobility is built on top of Resco. But not only did they create a custom solution – they are continuously improving it and enhancing it with new capabilities, such as AI and others.

This enabled Avento to become renowned experts in their industry, acquiring customers like Heineken, Coca Cola, or Henkel. Today, they help over 500 FMCG brands, across more than 40 countries.
Avento is based in Belgium, and they have been partnering with Resco for more than 7 years. Currently, they have over 40 customers who are running their mobile solution built on Resco. Furthermore, three years ago, when Resco expanded into the Salesforce ecosystem, Avento took the offered opportunity. Up until now, they’ve implemented their mobile solution to 300+ Salesforce users with many more in the pipeline.

And these days, they are also expanding their operations, opening a new office in France.

That’s how innovation & mobility drives our partners’ growth. And to help more partners achieve success, we’re launching resco.academy – an educational platform making enterprise mobility know-how easily accessible to partners worldwide. Stay tuned as more details on resco.academy will follow very soon

The bottom line: Expanding into the world

Resco, as a company, has hit several milestones throughout 2019.
Our headcount has grown from 70 to 100 people, and we’ll be moving into new spacious offices at the end of Q1 2020.

On a global scale, 50 different employees traveled to 50+ events. Translated to miles, we went around the planet more than 6 times in the past 12 months. And all this travel resulted in approximately 5,000 conversations with you – our partners, customers, and prospects.
Ultimately, we’re now serving over 2,800 corporate customers worldwide with 250,000 licensed users.
If you couldn’t make it to resco.next this time, make sure to keep an eye on our blog and website as more news from the event will follow shortly.
And to those who joined us in Rome – thank you for attending, you’re making the entire conference an extraordinary experience once again.

Príspevok 5 takeaways from Resco CEO’s keynote at resco.next 2019 zobrazený najskôr Resco.

After gathering feedback from companies utilizing Resco Inspections+, we have been able to identify benefits that might be less obvious, but more tangible.

The real benefits of exchanging paper for digital forms

Better data quality

Quality data can offer valuable insights into business operations and prevent all sorts of economic damages. What constitutes ‘quality’?

• Completeness – mandatory data is not missing
• Conformity – data maintains a set standard, such as data type, size or format
• Consistency – data reflects the same information and is in sync across teams and/or points in time
• Accuracy – the degree to which data correctly reflects the real-world object or event
• Timeliness – data is up-to-date

Digital forms can improve data quality across all these dimensions. Completeness can be achieved by simple inclusion of mandatory fields, without which the form can’t be submitted. Conformity of data is a direct result of form and input field settings, and as an added benefit, users don’t have to be trained or reminded of what input format to use.

This also naturally results in consistency. Accuracy can be improved in several ways, for example, by scanning codes instead of using manual input. Or simply by omitting the transcription process, where information is copied manually from paper forms into a system. And submitting the data directly in digital form improves timeliness and means quicker availability for the back office.

Business process standardization

Standardization reduces losses, increases transparency, and simplifies employee training. The bigger the company, the bigger the need to set internal standards of work across departments. Digital forms can undoubtedly help since, by design, they are more standardized than paper.

The issue of data conformity from the previous section already touches on this subject. By requiring a certain answer format or process flow, you are already making the first steps towards more unified workflows.

Another example might come from a common confusion amongst end users over answers which aren’t distinct enough, such as marking a service as “Standard” or “Pro”. Instead of recurring training sessions on how to correctly fill out the paperwork, the forms can help them make the decision, or even include a rule that will pre-fill the fields based on the information already provided.

Increased business compliance

Digital forms can also help with adherence to law and regulations. Creating and managing compliance checks is just the start. Timeliness of data means the data is available when it is expected and needed, for example, for quarterly or yearly reviews. Digital forms can also ensure worker safety by guiding them through processes and reminding them to follow regulations.

Resco Inspections+: Custom mobile forms for enhancing your business

Whether you need it for inspections, audits, quality control, compliance checklists, surveys or inventory management, Resco Inspections enables you to build flexible digital forms that run smoothly on any mobile device – tablet, phone or smartwatch – so you can comfortably work in the field and meet your business goals. Start your product tour or Schedule a demo today.

Príspevok 3 unexpected business benefits of digital forms zobrazený najskôr Resco.

If you join us for resco.next 2019, taking place in Rome, Italy, on 24 – 25 October 2019, you can find out yourself – the city boasts countless attractions worth visiting during your stay. And below you’ll find a few tips and recommendations to make sure you really do as the Romans do.

(The number with the arrow behind every attraction, restaurant, café or bar represents the distance from the A.Roma LIfestyle Hotel to the particular destination)

Top 7 attractions

Colosseum ( 9,5 km)

Just like the Eiffel tower belongs to Paris, the Colosseum belongs to Rome. Built almost 2000 years ago, the Colosseum was by then the greatest Roman amphitheater used for exhibitions, executions and gladiator fights. Now, around 6 million people are coming to visit the landmark each year.

Roman Forum ( 9,1 km)

The Roman Forum represents the heart of the political and religious life in Rome. There are several temples inside the forum as well as the ancient streets where Julius Ceasar was walking.

Trevi Fountain (8,6 km)

Built in 1732, it’s the largest and most beautiful fountain in the city. Don’t forget to throw a coin into the water. (1 coin: you will return to Rome; 2 coins: you’ll fall in love with an attractive Italian; 3 coins: you’ll marry the person you met). Fun fact: 3000€ are collected every night from the fountain!

St. Peter’s Basilica (6,1 km)

Next to St. Peter’s Square, you can find the Basilica as one of the holiest symbols of Christianity and one of the largest churches in the world. Take the stairs to the top of the dome and enjoy an unforgettable view of St. Peter’s Square and the city.

Sistine Chapel (5,5 km)

Another treasure worth seeing at least once in a lifetime is Vatican’s Sistine Chapel. It is famous especially for its ceiling painted by Michelangelo, and as the place where popes are elected.

Piazza di Spagna & Spanish Steps (9,2 km)

This famous square is the home of the Spanish Embassy for Vatican – located here since the seventeenth century – and one of the most visited squares in Rome. On the Spanish Steps, you can sit, relax, and enjoy the view.

Pantheon (7,3 km)

Known also as the Roman Pantheon, it is one of the architectural masterpieces of the Italian capital. It is the most preserved building from ancient Rome. Tombs of many famous kings can be found here as well.

Dining

Roman cuisine:

Cacio e Pepe
Spaghetti with pecorino romano cheese and black pepper.

Carfiofi
Artichokes grown in Italy that can be prepared alla Giudia style – deep-fried – or alla Romana style – steamed with garlic and chopped herbs, including mint and olive oil.

Supplì (pictured on the right)
Crispy giant breaded croquettes filled with mozzarella, pecorino, rice, and meat sauce.

Roman-style pizza
Traditional Roman-style pies are ultra-thin and crispy with light toppings and minimal cheese.

Coffee houses

Antico Caffe Greco (7,7 km)
Opened in 1860, Antico Caffé Greco is the oldest coffee shop in Rome. It is formal, the prices are high, and it’s crowded.

Sant Eustachio Il Caffe (6,6 km)
Café near the Pantheon that roasts their own coffee beans.

Bar del Cappuccino (5,4 km)
The bar in the Hebrew Ghetto makes the best cappuccino downtown.

Bars with a view

Les Etoiles (6,3 km)
The open rooftop terrace of the Hotel Atlante Star.

Tiziano Terrace (8,1 km)
On the 5th floor of the Monti Palace Hotel.

Radisson Blu es. Hotel Roma Rooftop (10,2 km)
7th-floor rooftop pool and lounge bar.

Restaurants

Da Armando al Pantheon (7,0 km)
Traditional Roman cuisine. There are just 14 tables at this cozy little place, located near some of the major tourist attractions. Be sure to book ahead.

Da Enzo Al 29 (5,6 km)
The best choice for Pasta in Rome, offering also other typical Italian meals. Order a table in advance, otherwise you’ll have to wait for a long time.

CiPasso (7,0 km)
This restaurant is in the top 5 of all restaurants in Rome. Short menu, friendly owners, beautiful dishes. Definitely not a typical tourist place.

Pizza e Mozzarella (7,0 km)
If you want to go for a little pizza snack during the day, this is the #1 choice for fresh-made pizza on TripAdvisor out of all restaurants in Rome. Try it out and stop by!

Shopping

Via Condotti (10,4 km)
Best choice for all High-end fashion lovers. This popular shopping street offers a wide range of famous luxury stores like Versace, Gucci, Prada, Armani & Cavalli.

Via Cola di Rienzo (6,5 km)
This shopping street just north of the Vatican offers many of the superstores. It’s also home to a variety of high-end, premium, and mid-range stores. Another difference is the amount of people – it has far fewer tourists crowding the sidewalks.

Via del Corso (7,2 km)
Probably the most known shopping street in Rome, packed with shops from top to bottom. Here, big retailers like Zara, H&M, Benetton, Diesel, and others seamlessly mix with smaller family-run stores.

Public transport & taxi

Tickets for public transport

Due to limitations of the metro and the tram which usually don’t pass the main attractions, the best option for tourists is to take the bus. Tickets can be bought at any metro station, news-stand or convenience stores. Don’t forget to validate your ticket – once you buy one, you need to insert your ticket in a validation machine on the bus.

One-way ticket (BIT): 1,50€ (lasts 100 minutes since its first validation).

Day pass (BIG): 6,00€ (unlimited use until midnight of the same day).

3 Day Tourist Pass (BTI): 16,50€ (unlimited use for three days from the moment it is first validated).

Roma Pass: 48-hour Roma Pass: 28 € / 72-hour Roma Pass: 38,50 € (free use of public transport & discounts on many city highlights for the respective time)

You can also plan your route ahead, on the city’s official public transport website.

Taxi

Rate 1: 1,10€ per km (until you get to 11€)

Rate 2: 1,30€ per km (rate starts once the fare gets to 11€ and goes until it gets to 13€)

Rate 3: 1,60€ per km (until the end of the trip)

Some of the best taxi companies in the city:
Radio Taxi: 06-3570  /  Pronto Taxi: 06-6645

Do’s and Don’ts in Rome

As you know, Rome is a major metropolis, with tourists from all around the world. In order to avoid falling into some of the common “tourist traps”, here’s our final advice:

DON’T ask men dressed like Gladiators to pose for a photo without asking for the price first. Posing for a photo is not for free!

DON’T go for a taxi offering you a fixed rate for the ride. Choose one with a labeled official meter. Fixed-rate taxis will charge you twice as much for the ride!

DON’T post photos from Vatican’s museums online when you visit. Taking pictures is permitted only for personal use. Flashlights are strictly forbidden, as well as the use of selfie sticks and other equipment.

DO order a “caffé americano” if you want a regular coffee. Otherwise you’ll get an espresso if you order just a “caffé”.

DO take taxis that are officially accredited by the city of Rome. You can recognize those cabs by their yellow or white look, or the “Certificate of Comune di Roma” sticker on the side of the car.

DO carry a bottle of water with you while exploring the city. The best thing: you can always easily refill your bottle at public fountains all around the city at any time!

Interested to learn about enterprise mobility, Resco products, and enjoy the city of Rome? Save your spot at resco.next 2019! With our Early Bird offer available until September 8, you can now save 30% on your ticket.

In case you have any questions about the conference, feel free to contact our Event Manager, Simona Luhova at simona.luhova@resco.net.

Hope to see you in Rome!

Príspevok Know before you go – Resco.next 2019 in Rome zobrazený najskôr Resco.

Vehicles on the rise

Today, 55% of the world’s population lives in urban areas, a proportion that is expected to increase to 68% by 2050 (United Nations). It’s safe to assume that the number of cars in urban areas is going to increase too. More than three billion vehicles are predicted to be on the planet in 2050, compared to around one billion today, mostly because of mass-motorisation in emerging countries.

The cost of congestion

More vehicles, more congestion. According to INRIX, in 2018, congestion cost each American 97 hours and $1,348. Each year, INRIX also compiles the list of the most congested cities in the world. In top ranking cities, such as Bogota, Moscow or Los Angeles, the yearly cost is more than 200 hours.
Bad weather is especially expensive. According to Federal Highway Administration of U.S. Department of Transportation, companies lose around 32.6 billion hours each year due to weather-related congestion, and the cost of weather-related delays ranges from $2.2 billion to $3.5 billion annually. Bad weather also puts safety to the test – 21% of all vehicle crashes are weather-related.
However, there’s a silver lining. As INRIX often states in their yearly reports, congestion is usually higher in times when economy is booming.

The state of field service

Gartner predicts that 10% of all field service work will be triaged and scheduled by AI by 2020. However, 52% of field service companies still plan their operations manually with pen and paper and only 30% leverage GPS tracking (SoftwareAdvice). The disparity is understandable – not only is field service a wide field, but automation is still not a common practice, as companies battle with both affordability and missing know-how on how to implement it properly. What it all boils down to is that by facing these challenges and following industry leaders and upcoming standards, field service companies can quickly rise above their competition in the same category by being there first.

Bottom line

With more vehicles on the road each year and higher demands on the quantity and quality of work, field service companies need to consider how to digitalize and streamline their operations so that:

• They can quickly respond in case of an unpredictable situation on the road
• Scaling is possible (imagine multiple managers assigning work orders to an even bigger number of employees on paper versus with one software system)
• Easy reporting and back-tracking is available (imagine trying to figure out who was where a month ago)
• Needless time is not lost on reccurring tasks, such as manual appointment scheduling

If you think you are lacking in one or more of these points, you may be interested in Resco Routes. This all-in-one system will help you improve efficiency and spend more time where it counts by using real-time location monitoring, scheduling and timesheet management. All of that without buying extra hardware.
Resco Routes is coming on June 12, 2019. But you don’t have to remember that. If you leave us your email, we will notify you immediately after the trial becomes available.

Príspevok Route planning: Essential statistics for field service (Infographic) zobrazený najskôr Resco.

Undeniably successful industry for decades

According to McKinsey, by 2010, the FMCG industry had created 23 of the world’s top 100 brands and had grown total return to shareholders almost 15 percent a year for 45 years—performance second only to the materials industry.

Major types of FMCG = products that “can be sold quickly”  

Did you know that the major and most sought-after types of consumer goods include: Home and personal care, Food & Beverage, Tobacco and Alcoholic drinks?

Companies we live with everyday

Revenues of the FMCG sector reached US$ 52.8 billion in FY18 and are estimated to reach US$ 103.7 billion in 2020. A couple of major popular brands to name are Nestle AG, PepsiCo or Resco’s loyal customers for years, Kraft Heinz, Procter & Gamble and Danone.

Customer satisfaction vs. Customer safety

As FMCG manufacturers strive to meet the ever-more-rigorous requirements of consumers, retailers and authorities, they are investing in technologies that will ensure 100% customer satisfaction.

And even though, todays companies do their utmost to make customer happy when introducing new product lines, they often underestimate customer safety. What does it mean? Ultimately, it all comes down to protecting the consumers and protecting your brand and products.

Sheer safety and high-quality standards across an entire organization is the alpha and omega of a healthy FMCG company.

Inspection systems to transform retail execution for field & merchandising teams

This is where advanced inspection business systems that will check, detect and quickly solve any (even potential) issues for the industry come to play.

Considering FMCG’s enormous scale, modern inspection tools play a crucial role in its production processes – because both speed and accuracy are extremely important. Each industry has its ways and specifics when performing inspections. One thing they have in common though, is that they can all streamline company workflow with mobility.

Why mobilizing inspection processes in FMCG matters

Running an FMCG company requires a high-quality on-site job performed by teams of field workers at the actual retail stores. Why mobilize in the first place?

Optimized store inspection processes

• Enable field teams to influence and engage with retailers through an inspections app with your company branding
• Plan, execute and analyze your consumer goods merchandising activities
• Achieve more qualitative store visits and better follow-up
• Calculate the duration of your retail store visit based on your check-in and check-out time
• Manage reward programs

Smart data management & analytics

• Work from anywhere, even offline, with all your data available – create and execute audits, surveys, checklists, assessments, questionnaires, and more
• Collect data in any form – snap pictures of potential damage, edit them on spot
• Collect consistent data, standardize operations, send reports, identify failed areas and get problems resolved
• Analyzed data can be a unique asset to generate value by better targeted product development, pricing, promotions, and marketing
• Analytics can help inspectors make sense of data on the move and enable engaging sales-oriented conversation with retailers
• Check the KPI metrics and provide insights to help raise safety and quality standards across an organization

Time & productivity

• Have information about stores, promotions and purchases at your fingertips
• Enhance in-store merchandising
• Use live route planner & better plan customer visits
• Shorten the time spent on retail audits and inspections while optimizing the opportunities to improve brand compliance
• Maintain contact with retailers between field visits

Focused on the customer

• Determine the importance of your customers
• Give your customers a “Perfect Store Score”
• Create & use tailored templates per visit type, per customer, user profile, …

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Here is a couple of example areas where an app for inspectors in FMCG comes in handy:

• Vending machine tracking
• Field service & market research
• Mystery shopping
• Field surveys
• Quality control
• Compliance management
• Stand/display management
• Receiving & shipping inspections
• & many more

In conclusion

Resco Partners have already introduced FMCG solutions to their Inspection customers:

In 2018, Resco introduced a new product called Resco Inspections+ that lets customers execute the whole inspection process from A to Z within one solution. Resco Inspections+ helps FMCG or any other types of companies optimize their workflows when it comes to – not only executing, but also creating the entire inspection workflow. Up to this date, this four-part solution incorporating the Designer, Scheduler,

Inspector and Analyst tools has been receiving a lot of attention and positive feedback from our partners. They have been able to create their own branded products – evolving from Resco Inspections+ and combining them also with other 3rd party systems.

To name a few, Cloud Innovation introduced a powerful accelerator called CPG 360, a vertical solution which allows for very agile project-based implementations at FMCG and similar companies. This cloud solution largely based on Resco and Salesforce technology gives field reps instant offline access to information about stores, promotions and purchases.

Yet another solution that evolved from Resco Inspections+ was brought to market by our partner Avento. Its FMCG 365 platform aims to help organizations to master daily FMCG activities. FMCG 365 integrates seamlessly with Microsoft Dynamics 365 and Salesforce.

Discover the Inspections solution

Visit our website and get a free 30-day trial with unlimited functionality to see what it can do for you. If you prefer to see it in action first-hand, ask for a live demo and contact us at: sales@resco.net.

Príspevok How can FMCG companies benefit from the Inspections app in the field zobrazený najskôr Resco.

Miro and I were incredibly grateful for the chance to experience something totally new, both in terms of our daily work and our own knowledge of the world, while also gathering critical feedback and helping with the first deployment of these tools in Cameroon.

Our travels took us first to Yaounde, the capital of Cameroon, where we had a quick introduction to the country before driving east to the cities of Bertoua and Batouri.

We spent the bulk of our time helping the local UNHCR registration teams prepare their Resco-based tools for field work (the Rapid Application “RApp” for offline registration activities and the Resco Field Server to aggregate local registration data).

Then we had the chance to accompany these teams out to villages and refugee camps, offering us an incredible opportunity to see how the Resco tools work firsthand while also learning much more about the realities and challenges faced by refugees in their daily lives.

After taking a few days to decompress after this whirlwind experience, what were some of the biggest takeaways from our Cameroon mission?

1. UNHCR works tirelessly to bring assistance and recognition to refugees facing tremendous hardship.

All of the UNHCR staff we worked with were incredibly energized and motivated to help refugees in need. Their enthusiasm was contagious and they do great work under challenging conditions.

2. Technology can help you accomplish what was previously impossible…

Crisis situations often cause refugees to settle in locations where there is little infrastructure and zero connectivity. Resco’s offline platform held up very strongly in the most remote, disconnected environments that we’ve ever been a part of and helped provide better services to the local refugees.

3. …but there’s still more work to do.

Both speed and accuracy are crucial in these crisis situations, so we’ll use our experience in the field to improve RApp’s UI and performance and make registration activities even more efficient.

4. The Resco Field Server component of the project deserves special recognition.

Having local teams of registration officers syncing RApp to their Resco Field Server – enabling their work offline while also complying with strict data requirements from the local authorities – is an interesting option for some of our private sector and non-profit partners to consider for their own Resco projects.

5. Stepping outside of your comfort zone, both professionally and personally, is always a good thing.

From the UNHCR staff to the refugees themselves, Miro and I drew inspiration from the way everyone handled these difficult circumstances with grace and perseverance.  This experience offered us a chance to bring some perspective to our own lives while also striving to do more to help those in need.

Looking into the future, Resco and UNHCR plan to deepen our partnership by improving RApp and the Resco Field Server while also mobilizing more UNHCR processes via the Resco platform.

The experience we gained from this mission will absolutely help us along the way, and we’re grateful to our UNHCR hosts for their warm welcome and collaboration.

All of us at Resco feel a tremendous sense of pride seeing our work used for good and we look forward to helping UNHCR use their Resco tools worldwide!

If you’re interested to get a better picture of what it was like for us, check out our photo gallery here.
Andrew Lorraine is Resco’s Field Service Business Development Manager and participated alongside Resco CTO Miro Pomsar in this mission to Cameroon. You can read more about UNHCR’s reliance on Resco technology at this blog post.

Príspevok Our mission to Cameroon with the UN Refugee Agency – 5 key takeaways zobrazený najskôr Resco.